Returns & Claims

We want you to receive a product that meets our quality standards. If your product arrives defective or incorrect, please contact us at support@liv3industries.com within 14 days of delivery with your order number and clear photos of the issue.

Refunds are only accepted when a product is deemed defective by LIV3 Industries, LLC. If approved, refunds will be issued to the original payment method. Please allow 5-10 business days for your financial institution to process the refund after it is issued.

For non-defective products, returns may be accepted at our discretion for store credit only. Products must be unused or in acceptable condition, returned with proof of purchase, and approved before being sent back.

Customers are responsible for return shipping costs for non-defective returns. LIV3 Industries, LLC is not responsible for items returned without prior authorization.

We reserve the right to deny any return showing excessive wear, misuse, intentional damage, contamination, or alteration.